Business Process Outsourcing Market Analysis Report By Service, By End-Use

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 Business Process Outsourcing Market Analysis Report By Service, By End-Use 


Report Overview


In 2019, the global business process outsourcing market size was at 221.5 billion USD and is expected to grow at a compound annual growth rate of 8.0 % from 2020 to 2027. Situations such as reduced international trade barriers and improved telecommunications and IT capabilities have led to the organizations being increasingly interlinked with each other for carrying out businesses.

The major operations offered by business process outsourcing services are business administration, supply chain management, marketing, and customer care services. The business activities of an organization are classified into three activities. 

Critical activities

Core activities

Non-core activities.


Core activities are the primary competencies of the company that gives the company a strategic advantage. Critical activities require specialized skills. Non-core activities are activities that largely involve relationship management between consumers and products.

Companies engaging in business process outsourcing can choose specific services or business based on their requirements, these services include Payroll, IT, Logistics, and legal services.


Service Insights


Service segments have further segmented to finance and accounting, human resources, knowledge process outsourcing, procurement and supply chain, customer services, and others. Other segments include logistics, legal and tax, and training. In 2019, the customer services segment held the largest market of over 30.0% and is predicted to register the highest growth rate over the forecast period. 

BPO’s are handling customer queries that are generated through chat, email, social media, phones, and other channels.


End-Use Insights


BPO industry offers its services across various industries such as BFSI, healthcare manufacturing, IT and telecommunications retains and others. The other segments include government, education, transportation, construction, and utilities. 

In 2019, the BFSI segment secured a market share exceedings 30.0% of the global business process outsourcing market and is anticipated to grow at the highest rate from 2019 to 2027.

The IT and Telecommunications segment is expected to exhibit the second-highest CAGR 8.0% growth of IT companies across the globe.

Additionally, support from the government to improve the economy by encouraging other sectors such as banking and healthcare to boost their investment in technology to fuel market growth.

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